Privacy Policy

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By using our website, you hereby consent to our Privacy Policy and agree to its terms. 

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1. Personal Data

   1. In this Privacy Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

   2. Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address, network data, account number and any other information relating to any individuals which you have provided us in any forms you may have submitted to us at counter registration.

2. Collection of Personal Data

   1. Generally, we collect Personal Data in the following ways:

      1. When you arrive at our counter and register for a massage;

      2. When you interact with our customer service officers, for example, via telephone calls, letters, face-to-face meetings and emails;

      3. When you request that we contact you via the whatsapp extension in the website's book now button;

      4. When you respond to our promotions, initiatives or to any request for additional Personal Data;

      5. When you are contacted by, and respond to, our marketing representatives and customer service officers;

      6. When we receive references from business partners and third parties, for example, where you have been referred by them;

      7. When we seek information from third parties about you in connection with the Products and Services you have applied for; and

      8. When you submit your Personal Data to us for any other reasons.

      9. When you browse our website, you generally do so anonymously but please see the section below on cookies. 

   2. If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

   3. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.

3. Purposes for the Collection, Use and Disclosure of Your Personal Data

   1. TRU SPA PTE. LTD. collects, uses and discloses your Personal Data for the following purposes:

      1. responding to your queries and requests;

      2. managing the administrative and business operations of TRU SPA PTE. LTD. and complying with internal policies and procedures;

      3. resolving complaints and handling requests and enquiries;

      4. preventing, detecting and investigating crime and analyzing and managing commercial risks;

      5. providing media announcements and responses;

      6. monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;

      7. organizing promotional events;

      8. legal purposes (including but not limited to obtaining legal advice and dispute resolution);

      9. conducting investigations relating to disputes, billing or fraud;

      10. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on TRU SPA PTE. LTD. (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and

      11. purposes which are reasonably related to the aforesaid.
           

4. Cookies and Web Beacons
   “Google DoubleClick DART Cookie” “Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads”
    

5. Advertising Partners Privacy Policies
   “You may consult this list to find the Privacy Policy for each of the advertising partners of truspa.co.” “Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their3 respective advertisements and links that appear on truspa.co, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.” “Note that truspa.co has no access to or control over these cookies that are used by third-party advertisers.”

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We may update this Data Protection Policy from time to time to ensure that this Data Protection Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Data Protection Policy as updated regularly on our website.